Privacy Policy 

 
At Soul Mind Alchemy, we are committed to protecting your privacy and the personal data you share with us. This Privacy Policy outlines the types of personal information we collect, how we use it, your rights regarding your data, and how we ensure it is protected. This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection laws.

Data Controller
Soul Mind Alchemy
London, England
Website: www.soulmindalchemy.com

Information We Collect

When you use our site or interact with us (including through social media), we may collect the following types of personal information:

• Contact information (e.g., name, postal address, email address, phone number)

• Age or date of birth

• Gender

• Username, screen name, or password

• Payment information (e.g., card number, expiration date, security code)

• Shipping and billing addresses

• Purchase history

• Communication preferences

How We Use Your Information

We may use your information to:

• Process payments and deliver products or services

• Send newsletters or promotional materials (with your consent)

• Provide information or services you request from us

• Fulfill obligations under any contracts between you and us

• Allow participation in interactive features (e.g., comments, quizzes)

• Notify you of changes to services or policies

• Ensure website content is presented effectively on your device

• Conduct internal record keeping, analytics, and improvement of services

If you do not wish to receive marketing communications, please email us at: [email protected]

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze site usage, and personalize content and ads. You may opt out or adjust your preferences using our cookie banner or your browser settings.

Targeted Advertising

We may use third-party platforms such as Google, Facebook, or Pinterest to show interest-based ads. To opt out of these, adjust the "targeting" settings in our cookie control tool.

Legal Basis for Processing

We process your information when:

• It is necessary for a contract (e.g., completing a purchase)

• You have given consent

• It is required by law

• We have a legitimate interest (e.g., improving our services, fraud prevention)

Data Storage and Security

All data is stored securely on encrypted servers. Payment transactions are encrypted via SSL technology. We do not store credit card details or share customer payment information with third parties.

While we take reasonable precautions to protect your data, transmission of information via the internet is not entirely secure. You send data at your own risk.

Your data may be processed or stored outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place to protect it.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations. You may request deletion at any time by contacting us.

Disclosure of Information

We may share your personal data:

• Within our group companies or with service providers that help us operate our business

• With potential buyers or sellers in a business transfer

• To comply with legal requirements or protect rights, property, or safety (including fraud prevention and credit risk reduction)

Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to processing or restrict how we use your data

• Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please email: [email protected]

External Links

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of external sites. Please review their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our site after changes constitutes acceptance.

Effective date: 2 July 2025